Reservations Supervisor (Cebu) | Onsite

TASQ Staffing Solutions; Cebu City; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

10 vacation leaves

10 sick leaves

5 emergency leaves

HMO Health Insurance after 4 months

Job summary

A customer service outsourcing company in Cebu City seeks a Reservations Supervisor to lead a team and oversee daily operations. The ideal candidate should have a bachelor's degree, extensive experience in reservations, and a strong background in customer service and team leadership. The role offers benefits including health insurance and vacation leave upon regularization.

Qualifications

• At least 3 years of experience in reservations, customer service, or a call center environment.
• At least 2 years in a supervisory role.
• GDS experience.

Responsibilities

• Lead and supervise the reservations team, conduct daily briefings and training.
• Oversee daily reservations, including handling inbound calls for inquiries, bookings, modifications, and cancellations.
• Ensure prompt and accurate assistance for guest inquiries, complaints, and requests, providing high-level service.
• Monitor team productivity, adherence to lead times, and overall quality of service to meet performance targets.

Skills

Team Leadership

Customer Service

Operational Oversight

Sales Experience

Education

Bachelor's degree in business administration, hospitality, or a related field

Job description

Work Setup:

Onsite (Cebu City)

Shift:

No Fixed Schedule

Requirements:

• Bachelor's degree in business administration, hospitality, or a related field.
• At least 3 years of experience in reservations, customer service, or a call center environment.
• At least 2 years in a supervisory role.
• GDS experience
• Sales experience
• Industry former employers were in - has to be in BPO company

Responsibilities:

• Team Leadership: Lead and supervise the reservations team, conduct daily briefings, and conduct training.
• Operations Management: Oversee daily reservations, including handling inbound calls for inquiries, bookings, modifications, and cancellations.
• Customer Service: Ensure prompt and accurate assistance for guest inquiries, complaints, and requests, providing high-level service.
• Performance Monitoring: Monitor team productivity, adherence to lead times, and overall quality of service to meet performance targets.

Benefits:

Upon regularization:

• 10 VL, 10 SL, 5EL
• HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent)