Reservations Supervisor (Cebu)

TASQ Staffing Solutions; Cebu City; On-site; PHP 391,000 - 580,000; Full time

Job summary

A staffing solutions company based in Cebu City is seeking an experienced Reservations Supervisor to oversee the reservations team. This role involves supervision of daily activities, monitoring team performance, and enhancing the customer experience. The ideal candidate has a strong background in reservations, customer service, and sales. Leadership experience and knowledge of GDS tools are essential. This is an onsite role with no fixed schedule.

Qualifications

• Strong background in reservations and customer service.
• Hands-on knowledge of GDS tools required.
• Experience in managing a team.

Responsibilities

• Supervise daily activities of the reservations team.
• Monitor and evaluate team performance.
• Manage the reservation process across channels.
• Collaborate with Sales, Customer Service, and Operations teams.
• Develop strategies to drive occupancy and improve service delivery.
• Handle escalated customer concerns professionally.
• Prepare performance reports and booking trends.
• Train new staff and ensure team upskilling.

Skills

Leadership experience

Customer service

Knowledge of GDS tools

Sales abilities

Tools

GDS tools

Job description

About the job Reservations Supervisor (Cebu)

Job Title: Reservations Supervisor
Location: Cebu City (Onsite)
Work Setup: Onsite
Shift: No Fixed Schedule

Job Overview

We are looking for an experienced and results-driven Reservations Supervisor to join our Cebu-based team. This role requires a strong background in reservations, customer service, and sales, with leadership experience and hands‑on knowledge of GDS tools. The ideal candidate will oversee the daily operations of the reservations team and contribute to increasing bookings and enhancing the customer experience.

Key Responsibilities

• Supervise daily activities of the reservations team while ensuring adherence to operational standards and procedures
  
• Monitor and evaluate team performance, providing coaching and guidance to achieve departmental KPIs
• Manage and optimize the reservation process across various channels, ensuring timely and accurate bookings
• Collaborate closely with Sales, Customer Service, and Operations teams to ensure a seamless client experience
• Develop and implement strategies to drive occupancy, improve service delivery, and increase revenue
• Handle escalated customer concerns and resolve issues efficiently and professionally
• Prepare and present performance reports and booking trends to management
• Train new staff and ensure continuous upskilling of the reservations team