Reservations Supervisor

TASQ Staffing Solutions; Cebu City; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

10 vacation leaves

10 sick leaves

5 emergency leaves

HMO Health Insurance after 4 months

Job summary

A staffing solutions company in Cebu City is seeking a leader for their reservations team. This role involves supervising team operations, ensuring exceptional customer service, and managing travel reservations processes. Ideal candidates will have a Bachelor's degree, at least 3 years of experience in travel reservations within the BPO industry, and previous leadership experience. The company offers benefits such as health insurance after regularization and vacation leave.

Qualifications

• At least 3 years in travel reservations customer service in the BPO industry.
• Minimum of 2 years in a supervisory or leadership role.
• Proficient in using GDS platforms.

Responsibilities

• Lead and supervise the reservations team, conducting daily briefings and training.
• Oversee daily reservations handling including inquiries and bookings.
• Ensure accurate customer service for guest requests and complaints.
• Monitor team productivity and service quality to meet targets.

Skills

Travel reservations experience

Customer service skills

Leadership skills

Proficient in GDS platforms

Sales experience

Education

Bachelor's degree

Job description

Work Setup: Onsite (CebuCity)

Shift: Rotating/Shifting

Requirements

• Bachelor's degree
• At least 3 years of experience intravel reservations - customer service in the BPO industry (flight/tours/hotel/rentals)
• At least 2 years in a supervisory/leadershiprole
• Proficient in using GDS platforms
• Sales experience
• Preferably available to start immediately

Responsibilities

• Team Leadership: Lead and supervise the reservations team, conduct daily briefings, and conduct training.
• Operations Management: Oversee daily reservations, including handling inbound calls for inquiries, bookings, modifications, and cancellations.
• Customer Service: Ensure prompt and accurate assistance for guest inquiries, complaints, and requests, providing high-level service.
• Performance Monitoring: Monitor team productivity, adherence to lead times, and overall quality of service to meet performance targets.

Benefits

Upon regularization:
-10 VL
-10 SL
-5 EL
-HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent)