Guest Experience Specialist - Hotel Reservations (Cebu, Onsite)

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Competitive pay and incentives

Career growth opportunities

Paid training from Day 1

Job summary

A BPO company in Cebu City is hiring Customer Service Representatives for hotel reservations to assist guests with booking inquiries, modifications, and cancellations. We provide competitive pay, performance-based incentives, and a supportive environment focused on career growth and training. Ideal candidates should be high school graduates, detail-oriented, and willing to work onsite. Join us in ensuring smooth guest experiences!

Qualifications

• Customer-focused and detail-oriented.
• Basic computer literacy is required.
• Willingness to work onsite in Cebu City.

Responsibilities

• Handle reservation inquiries via phone, chat, or email.
• Assist with booking, modification, and cancellation requests.
• Provide accurate hotel details, pricing, and amenities.

Skills

Customer-focused

Detail-oriented

Basic computer literacy

Education

High School or Senior High School graduate

Job description

A BPO company in Cebu City is hiring Customer Service Representatives for hotel reservations to assist guests with booking inquiries, modifications, and cancellations. We provide competitive pay, performance-based incentives, and a supportive environment focused on career growth and training. Ideal candidates should be high school graduates, detail-oriented, and willing to work onsite. Join us in ensuring smooth guest experiences!