Reservations Supervisor (Travel) - Onsite in Cebu City

TASQ Staffing Solutions; Cebu City; On-site; PHP 391,000 - 558,000; Full time

Benefits offered by this job

10 vacation leave days

10 sick leave days

5 emergency leave days

HMO Health Insurance after 4 months (Employee + 1 Free Dependent)

Job summary

A staffing solutions company is seeking a Reservations Supervisor to oversee the team in Cebu City. You will lead the reservations team, ensuring high-level customer service while managing daily operations. The role requires at least 3 years of experience in reservations or call center environments, along with 2 years in a supervisory position. Candidates must hold a relevant bachelor's degree and possess GDS and sales experience. The role offers benefits like health insurance and leave.

Qualifications

• At least 3 years of experience in reservations or call center environment.
• At least 2 years in a supervisory role.
• At least 2 years in a supervisory role.
• GDS experience.
• Sales experience.
• Industry former employers were in—had to be in—BPO companies.

Responsibilities

• Lead and supervise the reservations team.
• Oversee daily reservations and handle inquiries.
• Ensure prompt assistance for guest requests.
• Monitor team productivity and quality of service.

Skills

Customer service experience

GDS experience

Sales experience

Call center experience

Supervisory experience

Education

Bachelor's degree in business administration or related field

Tools

GDS systems

Job description

About the job: Reservations Supervisor (Cebu) | Onsite

Work Setup: Onsite (Cebu City)

Shift: No Fixed Schedule

Requirements:

• Bachelor's degree in business administration, hospitality, or a related field.
• At least 3 years of experience in reservations, customer service, or a call center environment.
• At least 2 years in a supervisory role.
• GDS experience
• Sales experience
• Industry former employers were in—had to be in—BPO companies.

Responsibilities:

• Team Leadership: Lead and supervise the reservations team, conduct daily briefings, and conduct training.
• Operations Management: Oversee daily reservations, including handling inbound calls for inquiries, bookings, modifications, and cancellations.
• Customer Service: Ensure prompt and accurate assistance for guest inquiries, complaints, and requests, providing high-level service.
• Performance Monitoring: Monitor team productivity, adherence to lead times, and overall quality of service to meet performance targets.

Benefits:

Upon regularization:

• 10 VL, 10 SL, 5 EL
• HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent)