Reservations Team Lead - Onsite Cebu, Flexible Hours

TASQ Staffing Solutions; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

10 Vacation Leaves

10 Sick Leaves

5 Emergency Leaves

HMO Health Insurance

Job summary

A staffing solutions company is looking for a Reservations Supervisor in Cebu City. You will be responsible for leading the reservations team, overseeing operations, and ensuring exceptional customer service. Ideal candidates should have a bachelor's degree and at least 3 years of relevant experience, including 2 years in a supervisory role in the BPO industry. Benefits include vacation leave, sick leave, and health insurance upon regularization.

Qualifications

• At least 3 years of experience in reservations, customer service, or a call center environment.
• Minimum of 2 years in a supervisory role.
• Experience in the BPO industry.

Responsibilities

• Lead and supervise the reservations team.
• Oversee daily reservations processes including handling inquiries and bookings.
• Provide high-level customer service to assist guests with inquiries and complaints.
• Monitor team productivity and quality of service.

Skills

Team Leadership

Customer Service

Operations Management

Sales Skills

GDS Experience

Education

Bachelor's degree in business administration, hospitality, or a related field

Job description

A staffing solutions company is looking for a Reservations Supervisor in Cebu City. You will be responsible for leading the reservations team, overseeing operations, and ensuring exceptional customer service. Ideal candidates should have a bachelor's degree and at least 3 years of relevant experience, including 2 years in a supervisory role in the BPO industry. Benefits include vacation leave, sick leave, and health insurance upon regularization.