Reservations Supervisor (Cebu City) - Onsite

TASQ Staffing Solutions; Cebu City; Presencial; PHP 334.800 - 446.400; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

10 Vacation Leave (VL)

10 Sick Leave (SL)

5 Emergency Leave (EL)

HMO Health Insurance after 4 months (Employee + 1 Free Dependent)

Descripción de la vacante

A recruitment agency is seeking a Reservations Supervisor in Cebu City. The role involves leading a reservations team, managing daily operations, and ensuring exceptional customer service. Candidates should have a Bachelor's degree, at least 3 years in reservations or customer service, and supervisory experience. This position offers various benefits including vacation leave and health insurance.

Formación

• Minimum of 3 years of experience in reservations, customer service, or a call center environment.
• At least 2 years in a supervisory role.
• Prior experience in BPO companies is required.

Responsabilidades

• Lead and supervise the reservations team and conduct daily training.
• Oversee daily reservations and handle inquiries.
• Ensure prompt assistance for guest inquiries and complaints.
• Monitor team productivity and overall quality of service.

Conocimientos

Team Leadership

Customer Service

Sales Experience

GDS Experience

Educación

Bachelor's degree in business administration, hospitality, or a related field

Descripción del empleo

About the job: Reservations Supervisor (Cebu) | Onsite

Work Setup: Onsite (Cebu City)

Shift: No Fixed Schedule

Requirements:

• Bachelor's degree in business administration, hospitality, or a related field.
• At least 3 years of experience in reservations, customer service, or a call center environment.
• At least 2 years in a supervisory role.
• GDS experience
• Sales experience
• Industry former employers were in—had to be in—BPO companies.

Responsibilities:

• Team Leadership: Lead and supervise the reservations team, conduct daily briefings, and conduct training.
• Operations Management: Oversee daily reservations, including handling inbound calls for inquiries, bookings, modifications, and cancellations.
• Customer Service: Ensure prompt and accurate assistance for guest inquiries, complaints, and requests, providing high-level service.
• Performance Monitoring: Monitor team productivity, adherence to lead times, and overall quality of service to meet performance targets.

Benefits:

Upon regularization:

• 10 VL, 10 SL, 5 EL
• HMO Health Insurance avail on the 4th Month (Employee + 1 Free Dependent)