Onsite Cebu Reservations Supervisor (GDS & BPO)

TASQ Staffing Solutions

Cebu City

On-site

PHP 335,000 - 469,000

Full time

14 days+

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Benefits offered by this job

10 Vacation Leaves

10 Sick Leaves

5 Emergency Leaves

HMO Health Insurance for employee + 1

Job summary

TASQ Staffing Solutions seeks an experienced Reservations Supervisor to lead our Cebu City reservations team onsite. The role includes daily briefings, coaching, and end-to-end supervision of inquiries, bookings, modifications, and cancellations.

Ideal candidates hold a bachelor's degree and 3+ years in reservations or call centers, with at least 2 years in supervision and GDS experience. This onsite position includes competitive benefits and career growth opportunities.

Qualifications

Bachelor's degree in Business Administration, Hospitality, or related field.
Minimum of 3 years experience in reservations, customer service, or within a call center environment.
At least 2 years in a supervisory role.
Experience with GDS systems.
Previous employment in the BPO industry.

Responsibilities

Team Leadership: Manage and supervise the reservations team, conduct daily briefings, and facilitate training sessions.
Operations Management: Oversee daily reservation activities, including responding to inbound calls for inquiries, bookings, modifications, and cancellations.
Customer Service: Deliver prompt and accurate assistance to guests inquiries, complaints, and requests, ensuring a high standard of service.
Performance Monitoring: Track team productivity, ensure adherence to service standards, and maintain overall quality to meet performance goals.
Upon regularization: 10 Vacation Leaves (VL), 10 Sick Leaves (SL), 5 Emergency Leaves (EL); HMO Health Insurance starting on the 4th month (employee plus one dependent)