Renewals Specialist | Quotations | Sales Support

iOPEX Technologies Phil; Taguig; On-site; PHP 360,000 - 600,000; Full time

Job summary

iOPEX Technologies Phil in Taguig is seeking a Renewal Services Representative to drive renewal contracts and strengthen customer retention on site at BGC, with flexible night shifts.

You will manage renewal pipelines, collaborate with CSMs and SEs, and target expansion opportunities within existing accounts to achieve monthly, quarterly, and annual renewal goals.

Qualifications

• 1–3 years of sales, account management, or renewal operations experience.
• Experience in cybersecurity or SaaS is preferred.
• Proven ability to meet revenue quotas.

Responsibilities

• Execute renewal strategies to minimize churn and secure contracts.
• Build and maintain a renewal pipeline to hit bookings targets.
• Identify upsell and expansion opportunities within existing accounts.
• Collaborate with channel partners and internal teams to close renewals.
• Qualify renewal or expansion leads from marketing campaigns.
• Provide weekly forecast on pipeline progression and quarterly targets.

Skills

Sales Experience

Pipeline Management

Account Renewal

Job description

As a Renewal Services Representative, you will be responsible for securing renewal contracts and driving customer retention. You must be a hardworking, energetic, and self-motivated professional driven by pipeline growth for existing accounts and passionate about capturing expansion opportunities to consistently deliver monthly, quarterly, and annual sales goals for renewals.

Key Responsibilities

• Retention & Renewal Execution: Execute outbound sales strategies to drive contract renewals, minimize churn, and ensure high customer retention rates.

• Pipeline Management: Build and maintain a healthy renewal pipeline necessary to meet and exceed monthly, quarterly, and annual bookings objectives.

• Account Expansion: Work collaboratively with your aligned sales territory extended team (CSMs and SEs) to identify expansion, upsell, and whitespace opportunities within existing accounts.

• Partner & Channel Collaboration: Work closely with dedicated channel partners and internal stakeholders (e.g., Channel, BDRs) to prospect, qualify, and secure renewal wins together.

• Lead Qualification: Qualify and progress renewal or expansion leads passed from marketing campaigns.

• Forecasting & Reporting: Provide accurate weekly forecasting on pipeline creation, deal progression, and quarterly sales targets.

Qualifications

• Experience: 1-3 years of experience in sales, account management, or renewal operations (cybersecurity or SaaS industry experience preferred).

• Track Record: Proven ability to manage a sales pipeline and meet or exceed revenue quotas.

Required Competencies

• Communication Skills: Excellent verbal, written, and negotiation skills to articulate value and build strong relationships with existing customers.

• Time Management Skills: Strong organizational abilities to handle a high volume of renewal accounts and manage competing priorities effectively.

• Understanding of Cybersecurity: Solid foundational knowledge of cybersecurity concepts, products, and software sales cycles.

Work Setup & Schedule

• 100% onsite (BGC, Taguig)

• Shifting Schedule (including night shifts)