Talent Connect - Sr. Specialist, Renewal Sales

Concentrix; Makati; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

HMO Benefit

Health Insurance

Paid Time off

Bereavement Leave

Life Insurance

Group Personal Accident Program

Employee Assistance Program

Rewards and recognition programs

Wellness Incentive Program

Learning and Development Programs

Job summary

A leading global service provider is looking for individuals with experience in customer service and sales. In this role, you will work towards achieving revenue-based quotas through renewals and upselling. You will handle inbound and outbound communications, manage customer concerns, and maintain CRM records. The company offers various benefits including health insurance and paid time off. Full onsite work is required at Ayala North Exchange, Makati City.

Qualifications

• 4+ years of experience in customer service or sales.
• Prior success in meeting sales quotas.
• Experience with high-volume calling and technology.
• Experience learning new technology and data.
• Strong problem solving skills.
• Proficient in MS Office programs.
• Experience with Salesforce.com or similar CRM.
• Willingness to work from home.

Responsibilities

• Achieve sales quota by selling renewals/services.
• Provide accurate sales forecasts.
• Manage high volume of customer contacts via phone/email.
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage.
• Manage external competitive pressures and handle objections to retain customers or win new customers.
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound.
• Work with your team and management to provide a professional experience during all interactions with customers and prospects.
• Maintain the customer management system (CRM) to ensure all relevant data is captured.
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Skills

Customer service experience

Sales achievement

High-volume calling

Problem-solving skills

MS Office proficiency

Salesforce CRM experience

Tech-savviness

Willingness to work from home

Tools

Salesforce

Job description

You Have

• 4+ years of experience working in a customer service or sales capacity


• Prior success in achievement of personal and team sales quota/goals


• Experience in high-volume calling


• Experience learning new technology and data


• Problem solving skills


• Excellent knowledge of MS Office programs


• Experience working with Salesforce.com or similar CRM


• Experience or willingness to work from home

You Will

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities.


• Provide accurate weekly/ monthly/ quarterly sales forecast


• Mastery of product knowledge and technical understanding of services to assess client requirements


• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage


• Manage external competitive pressures and handle objections to retain customers or win new customers


• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound


• Work with your team and management to provide a professional experience during all interactions with customers and prospects


• Maintain the customer management system (CRM) to ensure all relevant data is captured


• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.

Our Benefits/Perks

• HMO Benefit


• Health Insurance


• Paid Time off


• Bereavement Leave


• Life Insurance


• Group Personal Accident Program


• Employee Assistance Program


• Rewards and recognition programs


• Wellness Incentive Program


• Learning and Development Programs

Work Setup: Full Onsite - Ayala North Exchange, Makati City