Renewals Specialist

GSS HR Solutions Private Limted; Taguig; On-site; PHP 446,000 - 670,000; Full time

Job summary

GSS HR Solutions Private Limted is seeking a Renewals Operations professional based in Taguig, Philippines. This direct-hire role focuses on analyzing installed base and subscription data to determine renewals, preparing quotations, and coordinating with Field Sales and partners to ensure accurate pricing and timely renewals.

The ideal candidate has 2+ years in renewals or related operations, strong Excel skills, and the ability to manage repetitive processes with high attention to detail.

Qualifications

• 2+ years in Renewals Operations, Sales Operations, Commercial Operations, Customer Support Operations, or related functions.
• Strong Excel and data analysis capabilities.
• Excellent communication and stakeholder management skills.
• Ability to lead, mentor, and manage repetitive processes with high attention to detail.

Responsibilities

• Lead, coach, and support a team of Renewals Specialists.
• Oversee renewal quotation preparation, validation, and data integrity across systems.
• Coordinate with Field Sales and Channel Partners on renewal activities.
• Prepare pricing quotations using standard templates and respond to partner inquiries.

Skills

Excel skills

Communication

Organizational skills

Independent work

Tools

CRM

CPQ

Quoting systems

Job description

Location

Location: Taguig (5 days onsite per week)

Job type

Job type: Permanent (Direct hire with MNC)

Key Responsibilities

• Analyze installed base and subscription data to determine renewals
• Prepare pricing quotations using standard pricing templates
• Cross-check against prior quotes and contract terms for accuracy
• Liaise with Field Sales to adjust quotes based on customer feedback
• Respond to channel partner queries about pricing or quotation details
• Escalate exceptions or non-standard cases to senior team or HQ
• Create IT tickets to resolve system, licensing and user issues
• Assist with post-sale admin tasks and customer data updates
• Support team documentation and contribute to process improvement

Required Skills

• 2 years of experience in sales support, commercial operations, customer services or similar roles
• Strong Excel skills (lookup functions, pivot tables, data entry accuracy, basic automation)
• Excellent communication and organizational skills
• Ability to work independently and manage repetitive processes with high attention to detail

Key Responsibilities

• Lead, coach, and support a team of Renewals Specialists.
• Manage team performance, productivity, and workload allocation.
• Support onboarding, training, and knowledge sharing.

Renewals Operations

• Oversee renewal quotation preparation and validation.
• Ensure SLA, quality, and accuracy standards are met.
• Handle complex quotations, pricing exceptions, and escalations.
• Ensure data integrity across systems and tools.

Stakeholder Support

• Partner with Field Sales and Channel Partners on renewal activities.
• Serve as the primary escalation point for operational concerns.
• Build effective relationships across internal and external stakeholders.

Reporting & Process Improvement

• Monitor operational performance, productivity, and renewal pipeline metrics.
• Prepare reports and provide insights to leadership.
• Identify opportunities to streamline processes and improve efficiency.
• Support automation and system enhancement initiatives.

Required Skills

• 3+ years of experience in Renewals Operations, Sales Operations, Commercial Operations, Customer
• Support Operations, or related functions.
• Leadership, mentoring, SME, or supervisory experience preferred.
• Strong Excel and analytical skills.
• Excellent communication and stakeholder management abilities.
• Experience with CRM, CPQ, quoting, or ticketing systems.