Renewals Specialist Quotations Sales Support

iOPEX Technologies; Taguig; On-site; PHP 360,000 - 600,000; Full time

Job summary

Iopex Technologies Inc. is seeking a Renewal Services Representative to secure renewal contracts, drive customer retention, and grow existing accounts from a Taguig-based team.

This role focuses on pipeline-driven renewals and coordinated expansion opportunities in a fast-paced SaaS environment. Responsibilities include renewal execution, pipeline management, and cross-functional collaboration with CSMs, SEs, and channel partners to drive renewals and upsell opportunities.

Qualifications

• 1-3 years of experience in sales, account management, or renewal operations.
• Cybersecurity or SaaS industry experience preferred.
• Proven ability to manage a sales pipeline and meet revenue quotas.

Responsibilities

• Execute outbound renewal strategies to drive contract renewals and minimize churn.
• Build and maintain a healthy renewal pipeline to meet bookings objectives.
• Collaborate with CSMs and SEs to identify expansion, upsell, and whitespace opportunities.
• Partner with channel partners and internal stakeholders to secure renewal wins.
• Qualify renewal or expansion leads passed from marketing campaigns.
• Provide accurate weekly forecasting on pipeline creation and quarterly targets.

Skills

Communication

Time management

Understanding of cybersecurity

Sales pipeline management

Job description

Job Description:

As a Renewal Services Representative, you will be responsible for securing renewal contracts and driving customer retention. You must be a hardworking, energetic, and self-motivated professional driven by pipeline growth for existing accounts and passionate about capturing expansion opportunities to consistently deliver monthly, quarterly, and annual sales goals for renewals.

Key Responsibilities

• Retention & Renewal Execution: Execute outbound sales strategies to drive contract renewals, minimize churn, and ensure high customer retention rates.
• Pipeline Management: Build and maintain a healthy renewal pipeline necessary to meet and exceed monthly, quarterly, and annual bookings objectives.
• Account Expansion: Work collaboratively with your aligned sales territory extended team (CSMs and SEs) to identify expansion, upsell, and whitespace opportunities within existing accounts.
• Partner & Channel Collaboration: Work closely with dedicated channel partners and internal stakeholders (e.g., Channel, BDRs) to prospect, qualify, and secure renewal wins together.
• Lead Qualification: Qualify and progress renewal or expansion leads passed from marketing campaigns.
• Forecasting & Reporting: Provide accurate weekly forecasting on pipeline creation, deal progression, and quarterly sales targets.

Qualifications

• Experience: 1-3 years of experience in sales , account management, or renewal operations (cybersecurity or SaaS industry experience preferred).
• Track Record: Proven ability to manage a sales pipeline and meet or exceed revenue quotas.

Required Competencies

• Communication Skills: Excellent verbal, written, and negotiation skills to articulate value and build strong relationships with existing customers.
• Time Management Skills: Strong organizational abilities to handle a high volume of renewal accounts and manage competing priorities effectively.
• Understanding of Cybersecurity: Solid foundational knowledge of cybersecurity concepts, products, and software sales cycles.

Work Setup & Schedule

• 100% onsite (BGC, Taguig)
• Shifting Schedule (including night shifts)

Requirements: