Renewal Specialist

Inflow Technologies Pvt Ltd; Hinoba-an; On-site; PHP 480,000 - 720,000; Full time

Job summary

Inflow Technologies Pvt Ltd in the Philippines is seeking an Account Renewal Specialist to manage the renewal pipeline, coordinate quotations, and collaborate with channel partners to maximize renewal revenue.

You will use Salesforce and Excel to track renewals, provide forecasts, and support negotiations. A self-driven, client-focused professional with strong communication and analytical skills is ideal.

Qualifications

• Experience in account management, sales operations, or channel/partner management preferred.
• Strong communication and negotiation skills with stakeholders.
• Self-driven, target-oriented professional with strong analytical skills.
• Proficiency in CRM platforms and Excel for pipeline management and reporting.

Responsibilities

• Manage and track the renewal pipeline, ensuring timely follow-up on upcoming contract and subscription renewals.
• Prepare, validate, and share renewal quotations while ensuring pricing accuracy and compliance with business guidelines.
• Collaborate with channel partners and vendors to drive renewals, resolve issues, and improve renewal conversion rates.
• Manage & maintain the database and provide accurate renewal forecasts, pipeline updates, and performance reports using CRM and reporting tools.
• Support commercial discussions and negotiations to maximize renewal revenue, customer retention, and partner satisfaction.
• Ensure a seamless renewal experience through proactive communication, documentation management, and timely execution.

Skills

CRM platforms

Salesforce

Pipeline management

Renewals

Stakeholder management

Excel reporting

Tools

Salesforce

Microsoft Excel

Reporting tools

Job description

• Good understanding of the ICT distribution ecosystem and business processes related to renewals and channel operations.
• Strong relationship-building, communication, negotiation, and stakeholder management skills.
• Proficiency in CRM platforms (preferably Salesforce) and Microsoft Excel for pipeline management and reporting.
• Self-driven, target-oriented professional with strong analytical skills and a quick learner of new technologies and solutions.
• Prior experience in Account Management, Sales Operations, Contract Renewals, Channel Sales, or Partner Management will be preferred.

Key responsibilities:

• Manage and track the renewal pipeline, ensuring timely follow-up on upcoming contract and subscription renewals.
• Prepare, validate, and share renewal quotations while ensuring pricing accuracy and compliance with business guidelines.
• Collaborate with channel partners and vendors to drive renewals, resolve issues, and improve renewal conversion rates.
• Manage & maintain the database and provide accurate renewal forecasts, pipeline updates, and performance reports using CRM and reporting tools.
• Support commercial discussions and negotiations to maximize renewal revenue, customer retention, and partner satisfaction.
• Ensure a seamless renewal experience through proactive communication, documentation management, and timely execution.