Renewals Services Specialist

Ugnay Solutions Philippines; Metro Manila; On-site; PHP 420,000 - 540,000; Full time

Job summary

Ugnay Solutions in Metro Manila is seeking a dedicated Sales Support professional to join a centralized team ensuring accurate quotations for renewals. You will analyze subscription data, generate pricing quotes, and coordinate with sales and partners to refine offers.

The role requires strong Excel skills, CRM experience, and the ability to manage repetitive processes with precision. On-site in BGC, with possible US/APAC shifts.

Qualifications

• 2 years of experience in sales support, commercial operations, customer service, or similar roles.
• Strong Excel skills, including lookup functions, pivot tables, and basic automation.
• Excellent communication and organizational skills, with high attention to detail.
• Ability to work independently and manage repetitive processes accurately.
• Experience supporting inside sales or renewals teams is preferred.
• Exposure to CRM or ERP systems such as Salesforce, and familiarity with quoting or CPQ tools, is a plus.
• Interest in Power BI, SQL, or Python is an advantage.

Responsibilities

• Analyze installed base and subscription data to determine upcoming renewals.
• Prepare pricing quotations using standard templates and cross-check them against prior quotes and contract terms.
• Work with sales teams to adjust quotes based on customer feedback.
• Respond to channel partner questions on pricing and quotation details.
• Escalate exceptions and non-standard cases to senior team members.
• Create IT tickets to resolve system, licensing, and user issues.
• Assist with post-sale admin tasks and customer data updates, and contribute to documentation and process improvement.

Skills

Excel

Communication

Attention to detail

Independence

Inside sales support

Tools

Salesforce

CPQ tools

Power BI

SQL

Python

Job description

Full-time Metro Manila Business Support BPO Others Onsite

You will be working with a global technology company that provides hardware, software, and subscription-based solutions to enterprise, mid-market, and small business customers. This role is part of a centralized sales support team, making sure sales teams and partners receive accurate and timely quotations for contract renewals.

What you will do

• Analyze installed base and subscription data to determine upcoming renewals
• Prepare pricing quotations using standard templates and cross-check them against prior quotes and contract terms
• Work with sales teams to adjust quotes based on customer feedback
• Respond to channel partner questions on pricing and quotation details
• Escalate exceptions and non-standard cases to senior team members
• Create IT tickets to resolve system, licensing, and user issues
• Assist with post-sale admin tasks and customer data updates, and contribute to documentation and process improvement

What we are looking for

• 2 years of experience in sales support, commercial operations, customer service, or similar roles
• Strong Excel skills, including lookup functions, pivot tables, and basic automation
• Excellent communication and organizational skills, with high attention to detail
• Ability to work independently and manage repetitive processes accurately
• Experience supporting inside sales or renewals teams is preferred
• Exposure to CRM or ERP systems such as Salesforce, and familiarity with quoting or CPQ tools, is a plus
• Interest in Power BI, SQL, or Python is an advantage

Work Arrangement

• Permanent and full-time role
• Onsite in BGC, Taguig, with flexibility for U.S., night, or APAC shifts