Team Lead (Renewals Services)

Ugnay Solutions Philippines; Metro Manila; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Ugnay Solutions in Metro Manila is seeking a Renewals Team Lead to guide a team of renewals specialists and ensure accurate, on-time renewal services for enterprise, mid-market, and small business clients.

The role oversees renewal quotations, complex pricing, and escalations, while partnering with sales and channel partners. It requires strong Excel, analytics, and CRM experience, with preference for Salesforce/Power BI familiarity.

Qualifications

• 3+ years in renewals, sales, commercial, or customer support operations.
• Leadership, mentoring, or supervisory experience preferred.
• Strong Excel and analytical skills.
• Excellent communication and stakeholder management abilities.
• Experience with CRM, quoting, or ticketing systems.
• Experience with software subscription or recurring revenue business is a plus.
• Familiarity with Salesforce or Power BI and exposure to regional/global stakeholders is advantageous.

Responsibilities

• Lead, coach, and support a team of renewals specialists, including workload allocation, onboarding, and training.
• Oversee renewal quotation preparation, validation, and handle complex quotes and pricing exceptions.
• Ensure service levels, quality, and data accuracy standards are met.
• Partner with sales teams and channel partners on renewal activities and act as main escalation for operational concerns.
• Monitor team performance and renewal pipeline metrics and report insights to leadership.
• Identify opportunities to streamline processes and support automation and system improvements.

Skills

Leadership

Analytical skills

Communication

Stakeholder management

Tools

Salesforce

Power BI

Excel

Job description

You will be working with a global technology company that offers software and subscription-based solutions to enterprise, mid-market, and small business customers across the region. This role leads a team of renewals specialists, ensuring renewal services are delivered accurately and on time.

What you will do

• Lead, coach, and support a team of renewals specialists, including workload allocation, onboarding, and training
• Oversee renewal quotation preparation and validation, and handle complex quotes, pricing exceptions, and escalations
• Ensure service levels, quality, and data accuracy standards are consistently met
• Partner with sales teams and channel partners on renewal activities, serving as the main escalation point for operational concerns
• Monitor team performance and renewal pipeline metrics, and report insights to leadership
• Identify opportunities to streamline processes and support automation and system improvement initiatives

What we are looking for

• 3+ years of experience in renewals, sales, commercial, or customer support operations
• Leadership, mentoring, or supervisory experience preferred
• Strong Excel and analytical skills
• Excellent communication and stakeholder management abilities
• Experience with CRM, quoting, or ticketing systems
• Experience supporting software subscription or recurring revenue businesses is a plus
• Familiarity with Salesforce or Power BI, and exposure to regional or global stakeholders, is an advantage

Work Arrangement

• Permanent and full-time role
• Onsite in BGC, Taguig, with flexibility for U.S., night, or APAC shifts