B2B Renewal Sales | ONSITE | Makati Ayala North Exchange | 39K Package

Concentrix Philippines; Makati; Sur place; PHP 469 000 - 737 000; Plein temps

Résumé du poste

Concentrix Philippines is seeking a Renewals Sales Specialist to join our inside sales team in Makati. You will drive renewals and upsell opportunities, build relationships with clients, and advocate strategic adoption of our solutions.

This role requires 2-3 years in customer service or sales, experience with high-volume calling, and familiarity with Salesforce.com and CRM tools. You will collaborate across teams to exceed revenue goals while maintaining a high standard of professionalism.

Qualifications

• 2-3 years of experience in customer service or sales preferred.
• Prior experience in high volume calling strongly preferred.
• Experience working with Salesforce.com or similar CRM strongly preferred.
• Prior success in achievement of individual or team sales quotas/goals.
• Demonstrated ability to communicate with customers in fast-paced environments.
• Aptitude to learn and optimize new technology and data.

Responsabilités

• Achieve revenue-based quota by selling renewals/products/services; upsell when applicable.
• Work within dedicated territory for an established client.
• Provide accurate weekly/monthly/quarterly sales forecast.
• Master product knowledge and technical understanding to assess needs.
• Promote products/services for the established client.
• Guide customers through onboarding and promote strategic adoption.
• Use data to identify at-risk accounts and opportunities; take remediation steps.
• Manage high volume of calls and emails daily; majority outbound.
• Maintain CRM data accurately and in a timely manner.

Connaissances

Customer service

Sales experience

High volume calling

Communication skills

Time management

Problem solving

Team collaboration

Negotiation

Adaptability

Outils

Salesforce.com

Microsoft Office

Description du poste

Renewal Sales Specialist

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Renewals Sales Specialist to join our team. Today.

We are Concentrix (formerly ServiceSource International PH). We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member is responsible for demonstrating the value and benefits of our moderately complex client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. Depending on client engagement, could include lead qualification, lead conversion, health checks, voice of the customer, and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). At Concentrix, you can truly Own Your Future!

JOB REQUIREMENT:

• 2-3 years of experience working in a customer service or sales capacity preferred

• Prior experience in high volume calling strongly preferred

• Experience working with Salesforce.com or similar CRM strongly preferred

• Prior success in achievement in individual and/or team sales quota/goals

• Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships

• Demonstrated aptitude and success to learn and optimize new technology and data

• Strong problem-solving skills

• Excellent knowledge of Microsoft Office programs

• Excellent communication skills (verbal, written)

• Demonstrated ability to manage multiple priorities effectively, with proven success

JOB DESCRIPTION:

• Achieve revenue-based quota by selling renewals/products/services, may offer upsell opportunities when applicable

• Work within dedicated territory for established client

• Provide accurate weekly/ monthly/ quarterly sales forecast

• Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements

• Successfully promote products or services for established client

• Guide customers through onboarding after product purchase and promote strategic adoption of product(s) enhancing the customer experience, establishing optimal usage behaviors and accelerating the customer's time to value

• Utilize data to identify ‘at risk’ and adoption opportunities Initiate steps as needed to remediate customer concerns/roadblocks prohibiting satisfaction or product usage

• Manage external competitive pressures and effectively handle objections to retain customers or win new customers

• Manage high volume of customer contacts through phone and email each day –majority of communication is outbound

• Ensure high level of professionalism during all interactions with customers and prospects

• Effectively partner and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met

• Collaborate with cross functional teams and management to optimize sales processes, systems and achieve a superior customer experience

• Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner