Renewals & Retention Specialist-Telecom BPO (Night Shift)

Acquire Intelligence; Eastern Manila District; Presencial; PHP 223.000 - 446.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

HMO coverage for you and your family

Yearly Kick-Off Parties with majorGive

Value Awards

Internal promotions

14th Month Pay

Employee Referral Program

Paid Time-Off credits

Birthday Leave

Descripción de la vacante

Acquire Intelligence in Ortigas, Pasig City, is seeking a Customer Renewals & Retention Representative to support telecom clients. The role focuses on renewals, outbound sales, and customer care, leveraging existing relationships to extend subscriptions and upsell where appropriate.

You will work night shifts onsite, develop CRM records, qualify opportunities, and coordinate with Account Managers to ensure smooth renewals.

Formación

• 1+ year in BPO/contact-center sales, retention, renewals, or customer acquisition.
• Confident English communication, active listening, objection handling, and customer rapport.
• Comfortable with outbound calls, targets, and consistent follow-up.
• Able to maintain accurate CRM records and coordinate handoffs.

Responsabilidades

• Renewal conversations with existing customers and identify renewal opportunities.
• Outbound calls and tailored emails to customers and prospects.
• Log activity and follow-ups in CRM; meet call, email, meeting, and pipeline targets.

Conocimientos

BPO sales

Outbound calls

Active listening

CRM

Customer retention

English communication

Educación

Bachelor’s degree or equivalent

Herramientas

Salesforce

CRM systems

Descripción del empleo

Acquire Intelligence in Ortigas, Pasig City, is seeking a Customer Renewals & Retention Representative to support telecom clients. The role focuses on renewals, outbound sales, and customer care, leveraging existing relationships to extend subscriptions and upsell where appropriate.

You will work night shifts onsite, develop CRM records, qualify opportunities, and coordinate with Account Managers to ensure smooth renewals.