Retention Specialist: Outbound Win-Back Pro (Night Shift)

MicroSourcing International; Quezon City; Presencial; PHP 446.000 - 725.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Collaborative work environment

Flexible work arrangements

Career growth opportunities

Inclusive team culture

Descripción de la vacante

MicroSourcing is seeking a Retention Specialist in Eastwood, Quezon City for onsite night shifts. You will conduct proactive outbound win-back calls, handle cancellations, and use consultative selling to retain subscribers. Strong English, CRM discipline, and a data-driven approach are essential.

Join a company with healthcare on day one, performance bonuses, and opportunities for growth in a diverse, inclusive team. Onsite, night hours, US-tilted customer handling preferred.

Formación

• 2+ years in a customer-facing role, including at least 1 year in outbound calls, save desks, retention, or re-engagement campaigns.
• Proven track record in outbound conversion/win-backs, inbound save handling, and sales closure or upselling in subscription or direct-to-consumer environments.
• Exceptional spoken English with a warm, natural, and conversational tone, plus concise, error-free written chat and email skills.
• Strong active listening, objection-handling, and consultative selling abilities with a resilient, coachable mindset.
• Disciplined CRM logging and documentation with strict adherence to pricing and policy guardrails.

Responsabilidades

• Conduct proactive outbound calls and win-back outreach to convert free trials, no-shows, and churn into active members.
• Handle inbound cancellation, pause, and downgrade requests across phone, chat, and email to save accounts.
• Uncover root causes of drop-off and churn, offering tailored solutions within guardrails.
• Maintain an authentic, conversational tone while documenting case details in the CRM.
• Identify churn trends and share actionable insights with Operations, Product, and QA teams.

Conocimientos

Customer-facing experience

Outbound calls

Retention

CRM logging

Active listening

English communication

Documentation

Herramientas

CRM platforms

Ticketing software

Descripción del empleo

MicroSourcing is seeking a Retention Specialist in Eastwood, Quezon City for onsite night shifts. You will conduct proactive outbound win-back calls, handle cancellations, and use consultative selling to retain subscribers. Strong English, CRM discipline, and a data-driven approach are essential.

Join a company with healthcare on day one, performance bonuses, and opportunities for growth in a diverse, inclusive team. Onsite, night hours, US-tilted customer handling preferred.