ENT-Renewal

AIPI Acquire Intelligence Philippines Inc.; Pasig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

HMO coverage

Yearly kickoff parties

Value Awards recognition

Career growth opportunities

Paid time-off credits

Job summary

Acquire Intelligence Philippines Inc. is seeking a Sales Representative for Telecom Renewals & Retention. The role is onsite in Ortigas, Pasig City with night shift hours as a full-time position.

You will support telecom renewals, engage with existing customers, and drive renewal opportunities through outbound outreach and consultative discovery. You’ll document interactions in CRM, coordinate with Account Managers, and contribute to meeting monthly renewal targets.

Qualifications

• 1 year of BPO/contact-center sales experience (renewals/retention or new business)
• Proven track record in outbound calls and hitting retention targets
• Strong English communication and active listening, with client-focused approach
• Comfortable with follow-up discipline and CRM documentation to drive results

Responsibilities

• Engage existing customers to identify renewal opportunities and understand needs
• Build rapport, handle objections, and articulate value of voice, data, and broadband solutions
• Follow up on conversations to move renewal opportunities through the sales process
• Contact qualified prospects via outbound calls and tailored emails
• Ask discovery questions to understand business needs and timing
• Qualify opportunities and schedule meetings with Account Managers
• Record calls, emails, and customer information in CRM and monitor activity
• Support a reliable sales pipeline in coordination with Sales leadership and Account Managers
• Contribute to achieving monthly sales-performance targets

Skills

BPO sales exp

Renewals & retention

Outbound calling

English communication

CRM documentation

Sales targets

Education

Bachelor’s degree preferred

Equivalent professional sales experience

Job description

Sales Representative | Telecom Renewals & Retention

Ortigas, Pasig City | Night Shift Onsite | Full Time

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

You’ll support telecommunications sales and renewal opportunities through outbound calls, personalized outreach, consultative discovery, and consistent follow-up. You’ll engage existing customers and prospects, understand their needs, address objections, maintain accurate CRM records, and schedule qualified meetings or handoffs with Account Managers.

WHAT YOU’LL DO

Customer Renewals & Retention

• Engage existing customers to uncover renewal opportunities, service needs, and reasons they may be considering a change.
• Build rapport, handle objections professionally, and explain the value of relevant voice, data, and broadband solutions.
• Follow up on customer conversations and help keep renewal opportunities moving through the sales process.

Outbound Sales & Consultative Discovery

• Contact qualified prospects and customers through outbound calls and tailored emails.
• Ask discovery questions to understand business needs, timing, and the best next step.
• Qualify opportunities and schedule productive meetings with Account Managers, providing a clear customer briefing.

Sales Targets, CRM & Teamwork

• Record calls, emails, follow-ups, and customer information accurately in Salesforce or another CRM.
• Monitor outreach activity, qualified opportunities, and monthly sales-performance targets.
• Coordinate closely with Sales leadership and Account Managers to support a reliable sales pipeline.

A BIT ABOUT YOU

Must-Haves

• At least 1 year of BPO/contact-center experience in sales, renewals, retention, or customer acquisition.
• Demonstrated success with outbound calls, customer conversations, objection handling, or sales/retention targets.
• Strong English communication and listening skills, with confidence discussing customer needs and solutions.
• Comfortable with follow-up discipline, CRM documentation, and performance targets.

Good-to-Haves

• Telecommunications, broadband, voice, data, or other subscription-based account experience.
• Salesforce or comparable CRM experience; experience qualifying leads or coordinating sales handoffs.
• Bachelor’s degree preferred; equivalent professional sales experience considered.

WHY JOIN THE A-TEAM?

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with opportunities for internal promotions
• Meaningful work with talented and supportive teams
• Your future matters: 900+ internal promotions every year
• Access to 2,700+ leadership training courses
• Extra rewards along the way: 14th Month Pay after 5 years of continuous service
• Employee Referral Program — earn up to ₱42,000 per successful hire
• Enjoy work-life balance: 24 Paid Time-Off Credits annually, with leave credits convertible to cash
• Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions
• Entrepreneurial Energy: Think like an owner. Solve like a founder
• Fast with Intent: We move fast and deliver real results
• Laugh and Learn: We don’t take ourselves too seriously, just our results

Join the A-Team and experience the A-Life!

Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages. Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on “Access Rights to Personal Data” or send us an email to [e-mail]. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/