Night-Shift Customer Care Specialist (Onsite - Ortigas)

AIPI Acquire Intelligence Philippines Inc.; Pasig; On-site; PHP 257,000 - 368,000; Full time

Benefits offered by this job

HMO coverage

Epic yearly kick-off parties

Recognition through Value Awards

Career growth opportunities

Paid time-off credits

Job summary

Acquire Intelligence in Ortigas, Pasig is seeking a Customer Care Representative to join our night-shift onsite team. You will manage customer inquiries, schedule appointments, and handle administrative workflows across multiple systems with accuracy and professionalism.

The role emphasizes timely responses, proper documentation, and ownership of each case while maintaining high customer satisfaction. Prior BPO experience and CRM familiarity are advantageous.

Qualifications

• At least 1–2 years of relevant experience in customer service or contact center operations.
• Strong written and verbal English communication skills.
• Experience handling customer requests through phone, email, CRM, or other systems.
• Comfortable working fully onsite in Ortigas on a night shift.

Responsibilities

• Respond to customer inquiries through phone, email, and other channels.
• Provide clear, accurate assistance regarding appointments, service requests, and status updates.
• Coordinate with internal teams to resolve customer concerns and ensure timely follow-through.
• Create, update, and maintain accurate customer records and case details.
• Meet service-level, quality, and productivity targets while following SOPs.

Skills

Customer service

English communication

CRM usage

Multitasking

Tools

Salesforce

Job description

Acquire Intelligence in Ortigas, Pasig is seeking a Customer Care Representative to join our night-shift onsite team. You will manage customer inquiries, schedule appointments, and handle administrative workflows across multiple systems with accuracy and professionalism.

The role emphasizes timely responses, proper documentation, and ownership of each case while maintaining high customer satisfaction. Prior BPO experience and CRM familiarity are advantageous.