Telco Sales & Retention Specialist (Night Shift)

Nezda Technologies, Inc.; Pasig; On-site; PHP 234,000 - 279,000; Full time

Benefits offered by this job

Night differential 20%

Onsite location

Job summary

Nezda Technologies, Inc. is hiring for a Customer Service Representative for Sales and Retention for Telco accounts located in Ugong, Pasig.

The role focuses on delivering excellent customer service while identifying opportunities to upsell and retain customers, with night shift on-site setup. The position involves handling inquiries, promoting plans, and meeting performance targets in a fast-paced environment.

Qualifications

• High School Graduate/ SHS Graduate. Old curriculum graduates may be considered.
• Minimum 6 months cumulative BPO experience.

Responsibilities

• Handle inbound customer inquiries regarding telecommunications products, services, phone plans, subscriptions, billing, and account-related concerns.
• Provide excellent customer service by addressing customer questions, resolving issues, and ensuring a positive customer experience.
• Identify sales opportunities through customer interactions and recommend relevant products, services, upgrades, and subscription plans.
• Perform soft selling and upselling techniques to increase product and service adoption.
• Handle customer requests for cancellation or disconnection by identifying their concerns and offering appropriate retention solutions.
• Promote customer retention through effective negotiation, product recommendations, and service alternatives.
• Educate customers on product features, service benefits, promotions, and available subscription options.
• Meet established performance targets, including customer satisfaction, sales conversion, upselling, and retention metrics.
• Maintain accurate customer account information and document all interactions in the system.
• Ensure compliance with company policies, procedures, and service standards.

Job description

Nezda Technologies, Inc. is hiring for a Customer Service Representative for Sales and Retention for Telco accounts located in Ugong, Pasig.

The role focuses on delivering excellent customer service while identifying opportunities to upsell and retain customers, with night shift on-site setup. The position involves handling inquiries, promoting plans, and meeting performance targets in a fast-paced environment.