Telecom Renewals & Retention Specialist

Acquire Intelligence; Eastern Manila District; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

HMO coverage for you and family

Epic Yearly Kick-Off Parties with bigs

Value Awards recognition

Job summary

Acquire Intelligence is seeking a Sales Representative for Telecom Renewals & Retention to engage existing customers and prospects, uncover renewal opportunities, and drive upsell of voice, data, and broadband solutions. You will manage follow-ups, maintain CRM records, and align with Account Managers to sustain a healthy pipeline.

The role requires at least 1 year in BPO sales or renewals, strong English communication, and a results-driven approach.

Qualifications

• At least 1 year of BPO/contact-center experience in sales, renewals, retention, or customer acquisition.
• Demonstrated success with outbound calls, customer conversations, objection handling, or sales/retention targets.
• Strong English communication and listening skills, with confidence discussing customer needs and solutions.
• Comfortable with follow-up discipline, CRM documentation, and performance targets.

Responsibilities

• Customer Renewals & Retention: Engage existing customers to uncover renewal opportunities and service needs, explain value of voice, data, and broadband solutions, and keep renewal opportunities moving.
• Outbound Sales & Consultative Discovery: Contact qualified prospects via calls and emails, ask discovery questions, qualify opportunities, and schedule meetings with Account Managers.
• Sales Targets, CRM & Teamwork: Record communications in CRM, monitor activities and opportunities, and support a reliable sales pipeline with Sales leadership.

Skills

BPO sales/renewals/retention

Outbound calls

CRM documentation

Performance targets

Strong English

Education

Bachelor’s degree preferred

Tools

Salesforce

Job description

Acquire Intelligence is seeking a Sales Representative for Telecom Renewals & Retention to engage existing customers and prospects, uncover renewal opportunities, and drive upsell of voice, data, and broadband solutions. You will manage follow-ups, maintain CRM records, and align with Account Managers to sustain a healthy pipeline.

The role requires at least 1 year in BPO sales or renewals, strong English communication, and a results-driven approach.