Night Shift Customer Care Specialist – Ortigas

Acquire Intelligence; Pasig; On-site; PHP 234,000 - 357,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Yearly Kick-Off Parties with majorGive

Value Awards for top performers

Internal promotions and career growth

Job summary

Acquire Intelligence in Ortigas, Pasig City, is hiring a Customer Care Representative for the night shift. You will handle customer inquiries via phone and email, coordinate appointments, update service records, and ensure timely responses.

This role blends customer care, scheduling, and administrative support, requiring strong English communication, attention to detail, and the ability to work onsite with multiple systems.

Qualifications

• 1–2 years of relevant experience in customer service or contact center operations.
• Strong written and verbal English communication skills.
• Experience handling customer requests through phone, email, or CRM systems.
• Attention to detail and ability to maintain accurate customer records.
• Able to manage multiple cases, follow up on requests, and meet turnaround times.
• Comfortable working onsite in Ortigas on a night shift.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Provide clear, accurate assistance on appointments, service requests, and status updates.
• Proactively communicate with customers regarding pending requirements and next steps.
• Coordinate with internal teams to resolve concerns and ensure timely follow-through.
• Maintain customer records and documentation; monitor and update case statuses.

Skills

Customer service

English communication

Attention to detail

Multi-system navigation

Ownership & accountability

Attendance & punctuality

Tools

Salesforce

Job description

Acquire Intelligence in Ortigas, Pasig City, is hiring a Customer Care Representative for the night shift. You will handle customer inquiries via phone and email, coordinate appointments, update service records, and ensure timely responses.

This role blends customer care, scheduling, and administrative support, requiring strong English communication, attention to detail, and the ability to work onsite with multiple systems.