Remote Virtual Medical Assistant Front Desk & Records

GoLean Health; Cavite City; Remote; PHP 434,000 - 521,000; Part time

Job summary

GoLean Health, a U.S.-based pulmonology practice, is seeking a experienced Virtual Medical Assistant to support front-desk patient communication and medical records across three clinic locations.

This remote role handles high-volume patient calls, coordinates patient requests, processes medical records, and collaborates with the clinical team to maintain HIPAA-compliant workflows. Strong English skills and a patient-centered approach are essential.

Qualifications

• At least 1 year of experience as a Virtual Medical Assistant in U.S.-based healthcare
• Experience with patient communication and inbound call handling
• Strong English verbal and written communication
• Familiarity with U.S. healthcare workflows, medical terminology, and HIPAA requirements
• Ability to multitask in a high-volume remote environment

Responsibilities

• Answer high-volume inbound patient calls and inquiries
• Triage calls, emails, and EMR messages with accurate documentation
• Coordinate with bilingual VA for Spanish-speaking patients
• Process medical records requests; coordinate with billing while ensuring HIPAA compliance
• Assist with referrals, insurance verification, and prior authorizations
• Collaborate with clinic supervisors and billing to ensure smooth workflows
• Maintain accurate EMR documentation and contribute to SOP development

Skills

Virtual Medical Assistant

Patient communication

HIPAA knowledge

Multitasking

Remote work

Spanish support

Tools

AthenaHealth EMR

Job description

GoLean Health, a U.S.-based pulmonology practice, is seeking a experienced Virtual Medical Assistant to support front-desk patient communication and medical records across three clinic locations.

This remote role handles high-volume patient calls, coordinates patient requests, processes medical records, and collaborates with the clinical team to maintain HIPAA-compliant workflows. Strong English skills and a patient-centered approach are essential.