Remote Virtual Medical Assistant: Front Desk & Records

Go Lean Health; Philippines; Remote; PHP 434,000 - 521,000; Part time

Job summary

Go Lean Health seeks a detail-oriented Virtual Medical Assistant to support a U.S.-based pulmonology practice. This remote, part-time role handles front-desk patient communication and back-office medical records management across multiple locations, with emphasis on accuracy, empathy, and HIPAA compliance.

The ideal candidate will manage high-volume calls, coordinate patient requests, and collaborate with the clinical team to streamline daily clinic operations while ensuring patient satisfaction

Qualifications

• 1+ year of experience as a Virtual Medical Assistant for U.S.-based practices.
• Strong verbal and written English with professional, empathetic communication.
• Familiarity with U.S. healthcare workflows, HIPAA/privacy requirements.

Responsibilities

• Handle high-volume patient calls, inquiries, and appointment confirmations.
• Process medical records requests and coordinate with billing while ensuring HIPAA compliance.
• Collaborate with supervisors and other VMA staff to maintain accurate EMR notes and SOPs.

Skills

Patient communication

Inbound call handling

Spanish language support

English proficiency

HIPAA compliance

Tools

AthenaHealth EMR

Job description

Go Lean Health seeks a detail-oriented Virtual Medical Assistant to support a U.S.-based pulmonology practice. This remote, part-time role handles front-desk patient communication and back-office medical records management across multiple locations, with emphasis on accuracy, empathy, and HIPAA compliance.

The ideal candidate will manage high-volume calls, coordinate patient requests, and collaborate with the clinical team to streamline daily clinic operations while ensuring patient satisfaction