Remote Virtual Medical Assistant: Front Desk & Records

Go Lean Health; Mandaluyong; Teletrabalho; PHP 434 000 - 521 000; Tempo parcial

Resumo da oferta

Go Lean Health is seeking a Virtual Medical Assistant to support a U.S.-based pulmonary specialty practice across three clinic locations. This role combines front-desk patient communication with back-office medical records management in a remote setting.

The ideal candidate has 1+ year experience, strong English, HIPAA familiarity, and excellent multitasking. You will handle high-volume calls, process records, and coordinate with the billing and clinical teams.

Qualificações

• At least 1 year of experience as a Virtual Medical Assistant supporting U.S.-based healthcare practices.
• Strong English verbal and written communication skills, with a professional, empathetic and patient-centered approach.
• Familiarity with U.S. healthcare workflows, medical terminology, patient confidentiality, and HIPAA requirements.

Responsabilidades

• Manage high-volume inbound patient calls and inquiries; schedule and route requests.
• Handle medical records requests with HIPAA-compliant processing, coordinating with insurers and providers.
• Collaborate with clinic staff to ensure smooth workflows across locations and provide backup inbound call coverage.

Conhecimentos

Patient communication

Call handling

Medical records processing

HIPAA compliance

Multitasking

Independent work

Ferramentas

AthenaHealth EMR

Descrição da oferta de emprego

Go Lean Health is seeking a Virtual Medical Assistant to support a U.S.-based pulmonary specialty practice across three clinic locations. This role combines front-desk patient communication with back-office medical records management in a remote setting.

The ideal candidate has 1+ year experience, strong English, HIPAA familiarity, and excellent multitasking. You will handle high-volume calls, process records, and coordinate with the billing and clinical teams.