Remote Medical Assistant: Front Desk & Records (Part-Time)

GoLean Health; Makati; Remote; PHP 434,000 - 521,000; Part time

Job summary

GoLean Health seeks an experienced Virtual Medical Assistant to support a U.S.-based pulmonary specialty practice remotely. The role balances front-desk patient communication with back-office medical records management across multiple clinic locations.

Candidates should handle high volumes of calls, coordinate patient requests, and maintain HIPAA-compliant documentation. The ideal candidate will possess strong English communication skills, familiarity with AthenaHealth EMR, and the ability to

Qualifications

• 1 year of experience as a Virtual Medical Assistant supporting U.S.-based healthcare practices.
• Experience with patient communication and inbound call handling.
• Familiar with medical records processing and HIPAA requirements.
• Strong English communication, both written and spoken.

Responsibilities

• Answer high-volume inbound patient calls, schedule and direct requests to staff.
• Process medical records requests from insurers, providers, and patients.
• Coordinate with billing to organize medical records and ensure HIPAA compliance.
• Collaborate with supervisors and teammates to ensure smooth clinic operations.
• Maintain accurate EMR documentation and help develop SOPs for workflows.

Skills

Virtual Medical Assistant

Patient communication

HIPAA compliance

AthenaHealth EMR knowledge

Tools

AthenaHealth EMR

Job description

GoLean Health seeks an experienced Virtual Medical Assistant to support a U.S.-based pulmonary specialty practice remotely. The role balances front-desk patient communication with back-office medical records management across multiple clinic locations.

Candidates should handle high volumes of calls, coordinate patient requests, and maintain HIPAA-compliant documentation. The ideal candidate will possess strong English communication skills, familiarity with AthenaHealth EMR, and the ability to