Remote Rostering & Care Scheduling Specialist

Sharesource; Davao City; Remote; PHP 201,000 - 335,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Work-life balance

Open culture

Supportive team

Training and development

Global opportunities

Job summary

Sharesource is seeking a Rostering Coordinator based in the Philippines to be the first point of contact for clients, coordinating care worker rosters and maintaining smooth operations. You will manage shifts, handle inquiries, and ensure timely invoicing and compliance documentation.

This fast-paced role requires excellent client service, strong time management, and adept problem-solving in a busy care environment. Remote work with local residency support flexibility is offered.

Qualifications

• At least 1 year of scheduler/roster experience in aged care or related industry handling AU clients.
• Proven client service skills and ability to build rapport with clients and families.
• Strong time management and organisational skills with attention to detail.
• Able to problem-solve, stay adaptable and work under pressure in a fast-paced environment.

Responsibilities

• Assisting with handling high volume of incoming telephone and internet enquiries.
• Scheduling services for our clients by rostering Care workers dependent on their qualifications and availability. Creating master rosters as well as managing daily changes to existing rosters.
• Managing system Shift notes and redirecting as per intended recipient.
• Preparing invoices and mailing out in due manner.
• Updating mandatory compliance items in due manner.
• The role is fast-paced, and it is essential you can multi-task and adapt well under pressure.

Skills

Scheduling

Rostering

Client service

Communication

Time management

Microsoft Office

Excel

Adaptability

Tools

Microsoft Office

Outlook

Excel

PowerPoint

Adobe

Job description

Sharesource is seeking a Rostering Coordinator based in the Philippines to be the first point of contact for clients, coordinating care worker rosters and maintaining smooth operations. You will manage shifts, handle inquiries, and ensure timely invoicing and compliance documentation.

This fast-paced role requires excellent client service, strong time management, and adept problem-solving in a busy care environment. Remote work with local residency support flexibility is offered.