Remote Care Rostering Coordinator — Scheduling Pro

Sharesource; Makati; Hybrid; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Remote + Hybrid Flexibility

Work-Life Balance

Open Culture

Supportive Team

Training & Growth

BCorp Company

Job summary

Sharesource in the Philippines is seeking a Rostering Coordinator to be the first point of contact for clients. You will schedule care workers, manage rosters, and handle inquiries in a fast-paced, service-driven environment that supports independent living for clients.

You will work a 6-day schedule (Tue-Fri 2:30 PM–9:30 PM PH, Sat-Sun 6:00 AM–3:00 PM PH) with a one-hour break, blending remote and in-office collaboration.

Qualifications

• At least 1 year of scheduler/rostering experience in aged care or related AU-facing roles.
• Excellent client service and relationship-building with clients, families, carers, and referral sources.
• Strong time management and organizational skills with high attention to detail.
• Ability to multi-task, work under pressure and adapt quickly.
• Proficiency with enterprise management software and Microsoft Office suite.

Responsibilities

• Assisting with handling high volume of incoming telephone and internet enquiries.
• Scheduling services for clients by rostering care workers based on qualifications and availability; creating master rosters and managing daily changes.
• Managing system Shift notes and redirecting as per intended recipient.
• Preparing invoices and mailing out in due manner.
• Updating mandatory compliance items in due manner.
• The role is fast-paced; you must multi-task and adapt well under pressure.

Skills

Client service

Time management

Detail oriented

Multi-tasking

Problem solving

Communication

Adaptability

Relationship building

Tools

Microsoft Office

Excel

Outlook

PowerPoint

Adobe

Job description

Sharesource in the Philippines is seeking a Rostering Coordinator to be the first point of contact for clients. You will schedule care workers, manage rosters, and handle inquiries in a fast-paced, service-driven environment that supports independent living for clients.

You will work a 6-day schedule (Tue-Fri 2:30 PM–9:30 PM PH, Sat-Sun 6:00 AM–3:00 PM PH) with a one-hour break, blending remote and in-office collaboration.