Remote Reservations & Booking Specialist

IHG Hotels & Resorts; Makati; Remote; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Retirement plan

Employee discount

Recharge days

Work-from-home arrangement

Volunteer days

Share plan participation

Job summary

IHG Hotels & Resorts is seeking a Reservations Sales Specialist to convert inquiries into bookings while delivering exceptional guest experiences. You will blend sales and service to match guests with the perfect stay and maximize value, all from a work‑from‑home setup.

Ideal candidates have at least 1 year in sales/hospitality, strong communication, and fluency in English. The role requires on-site training for a few weeks and flexible shifts, including weekends and holidays, within approved

Qualifications

• Minimum 1 year of experience in sales, hospitality, or reservations in a sales/volume/target-driven environment.
• Strong communication and relationship-building skills; fluent English required.
• Ability to listen, uncover opportunities and close sales.
• Willingness to work on-site training and shifting schedules, including weekends and holidays.

Responsibilities

• Convert guest inquiries into bookings by matching travelers with the right hotel and room.
• Identify guest needs and recommend options to maximize value.
• Influence buying decisions to convert inquiries into confirmed reservations.
• Drive sales while delivering a warm, seamless guest experience.
• Build genuine connections that inspire trust, loyalty, and repeat business.

Skills

Sales experience

Customer service

English fluency

Communication

Relationship-building

Education

High school diploma

Job description

IHG Hotels & Resorts is seeking a Reservations Sales Specialist to convert inquiries into bookings while delivering exceptional guest experiences. You will blend sales and service to match guests with the perfect stay and maximize value, all from a work‑from‑home setup.

Ideal candidates have at least 1 year in sales/hospitality, strong communication, and fluency in English. The role requires on-site training for a few weeks and flexible shifts, including weekends and holidays, within approved