Remote Ops & Client Services Coordinator (Australia)

Real Property Matters; Metro Manila; Remote; PHP 420,000 - 600,000; Full time

Job summary

Real Property Matters is seeking an experienced Administration Assistant to join our Philippines-based remote team, providing operational and administrative support while handling direct communications with Australian clients, staff, property managers and business partners.

The role emphasizes phone-based interactions, fast building of rapport, and strong administrative duties across inspections, client data, and workflow management, in a fully remote setup with reliable home-office requirements.

Qualifications

• Recent and proven experience speaking directly with Australian clients by phone.
• Outstanding spoken and written English.
• Strong understanding of Australian communication style, terminology and workplace culture.
• Confident, warm and professional telephone manner.
• Ability to build rapport naturally rather than simply reading from a script.
• Strong listening skills and ability to comfortably understand Australian accents.
• Excellent customer service skills.
• Strong administration and organisational ability.
• High attention to detail.
• Computer literacy, including Microsoft Word and Excel.
• Proactive, punctual and reliable work ethic.
• Ability to work independently with strong self-discipline.
• Previous experience in customer service, administration, operations or sales support.

Responsibilities

• Speaking directly with Australian clients, property managers and business partners by phone and email.
• Assisting staff who coordinate property inspections and providing assistance where required.
• Logging and managing the distribution of sales leads within our workflow system.
• Answering client questions and providing professional assistance throughout the process.
• Managing and updating the company database.
• Creating marketing material as requested.
• Answering incoming telephone calls and directing enquiries.
• Responding to client emails and requests promptly and professionally.
• Monitoring jobs and following up outstanding matters to keep work progressing.
• Providing general operational and administrative support to our Quantity Surveying and Sales Teams.

Skills

Phone communication with Australian

English proficiency

Australian communication style

Telephone etiquette

Rapport building

Active listening

Customer service

Administration

Attention to detail

MS Word

MS Excel

Punctuality

Independence

Customer service experience

Tools

Microsoft Word

Microsoft Excel

Job description

Real Property Matters is seeking an experienced Administration Assistant to join our Philippines-based remote team, providing operational and administrative support while handling direct communications with Australian clients, staff, property managers and business partners.

The role emphasizes phone-based interactions, fast building of rapport, and strong administrative duties across inspections, client data, and workflow management, in a fully remote setup with reliable home-office requirements.