Remote Ophthalmology Virtual Medical Assistant – Inbound Calls

GoLean Health; Taguig; Remote; PHP 434,000 - 608,000; Part time

Job summary

GoLean Health in the United States is seeking a Virtual Medical Assistant to support a high-volume ophthalmology practice. This remote, part-time role focuses on inbound calls, appointment scheduling, and routing calls to the appropriate departments, with emphasis on patient service and accurate scheduling.

Candidates should have at least 1.5 years of US-based healthcare experience, excellent English, and HIPAA familiarity. Experience with Nextech EMR is preferred.

Qualifications

• 1.5+ years as a Virtual Medical Assistant for US-based practices.
• Proven experience handling high-volume patient calls.
• Experience scheduling patients and navigating provider calendars.
• Excellent spoken and written English with clear pronunciation and listening skills.
• HIPAA certification and understanding of patient confidentiality.

Responsibilities

• Answer inbound patient calls promptly and courteously.
• Schedule, reschedule, and manage appointments using the EMR.
• Identify call purpose and determine next steps; route to appropriate dept.
• Minimize call handling time while maintaining accuracy and satisfaction.
• Coordinate with physicians and clinics to avoid scheduling conflicts.
• Route inquiries to the correct teams (billing, surgery, etc.).
• Escalate concerns outside the role's scope where needed.
• Ensure compliance with privacy and security requirements.

Skills

English proficiency

High call volume handling

Remote work capability

US healthcare experience

Tools

Nextech EMR

Job description

GoLean Health in the United States is seeking a Virtual Medical Assistant to support a high-volume ophthalmology practice. This remote, part-time role focuses on inbound calls, appointment scheduling, and routing calls to the appropriate departments, with emphasis on patient service and accurate scheduling.

Candidates should have at least 1.5 years of US-based healthcare experience, excellent English, and HIPAA familiarity. Experience with Nextech EMR is preferred.