Remote Ophthalmology Inbound Calls & Scheduling

Go Lean Health; Taguig; A distancia; PHP 394.000 - 562.000; A tiempo parcial

Descripción de la vacante

Go Lean Health is seeking a virtual Medical Assistant to support a busy ophthalmology practice in the United States. This phone-focused role handles inbound calls, appointment scheduling, and call routing with high-volume patient interactions.

Strong English communication and HIPAA awareness are essential, plus experience with Nextech EMR is preferred. The position is remote, part-time at 35 hours per week, aligned with US Eastern Time, and requires reliable, professional patient service in a

Formación

• Minimum 1.5 years as Virtual Medical Assistant for US-based healthcare.
• Experience handling high-volume patient calls in a medical setting.
• Strong appointment scheduling and provider calendar navigation.
• Excellent spoken and written English with clear pronunciation and listening comprehension.
• HIPAA familiarity and patient confidentiality.
• Ability to work remotely with minimal supervision and maintain productivity.

Responsabilidades

• Handle inbound patient calls promptly and courteously.
• Schedule, reschedule, and manage appointments using the EMR system.
• Route inquiries to appropriate departments and escalate when needed.
• Ensure accurate appointment details and prevent conflicts.
• Assist with call triage and route to the surgery coordinator when required.

Conocimientos

English proficiency

Phone etiquette

Remote work readiness

Calendar navigation

Herramientas

Nextech EMR

Descripción del empleo

Go Lean Health is seeking a virtual Medical Assistant to support a busy ophthalmology practice in the United States. This phone-focused role handles inbound calls, appointment scheduling, and call routing with high-volume patient interactions.

Strong English communication and HIPAA awareness are essential, plus experience with Nextech EMR is preferred. The position is remote, part-time at 35 hours per week, aligned with US Eastern Time, and requires reliable, professional patient service in a