Remote Ophthalmology Inbound Calls & Scheduling

GoLean Health; Makati; A distancia; PHP 394.000 - 561.000; A tiempo parcial

Descripción de la vacante

GoLean Health is seeking a Virtual Medical Assistant to support a US ophthalmology practice remotely. The role centers on inbound calls, scheduling appointments, and call routing, demanding high-volume handling, excellent English, and accurate calendar management.

The position is part-time (35 hours/week) with a $5.50/hour rate and a 6th-month performance review. Experience with Nextech EMR and HIPAA compliance is preferred, ensuring compassionate patient service.

Formación

• Excellent spoken and written English with clear pronunciation and strong listening comprehension.
• Proven experience handling high-volume patient calls in a medical setting.
• Strong experience scheduling patients and navigating complex provider calendars.
• Ability to work remotely with minimal supervision while maintaining productivity and professionalism.

Responsabilidades

• Handle inbound patient calls promptly and professionally, routing to appropriate departments as needed.
• Schedule, reschedule, and manage patient appointments using the EMR system.
• Triage inquiries and determine whether they can be resolved or require escalation to clinical or billing teams.
• Maintain accuracy and efficiency to minimize call handling time while preserving patient satisfaction.

Conocimientos

High-volume call handling

Appointment scheduling

HIPAA compliance

Remote work capability

Herramientas

Nextech EMR

Descripción del empleo

GoLean Health is seeking a Virtual Medical Assistant to support a US ophthalmology practice remotely. The role centers on inbound calls, scheduling appointments, and call routing, demanding high-volume handling, excellent English, and accurate calendar management.

The position is part-time (35 hours/week) with a $5.50/hour rate and a 6th-month performance review. Experience with Nextech EMR and HIPAA compliance is preferred, ensuring compassionate patient service.