Remote Ophthalmology VA: Inbound Calls & Scheduling

Go Lean Health; Davao City; Remote; PHP 1,043,000 - 1,391,000; Part time

Job summary

Go Lean Health seeks a Virtual Medical Assistant to support a US ophthalmology practice. The role focuses on inbound calls, scheduling appointments, and routing inquiries with a strong emphasis on accuracy and patient service.

The ideal candidate has 1.5+ years of experience in busy medical call centers, excellent English, and familiarity with Nextech EMR. Remote work with a 35-hour weekly schedule aligned to US Eastern Time.

Qualifications

• Minimum 1.5 years as a Virtual Medical Assistant for US-based practices.
• Proven experience handling high-volume patient calls.
• Strong scheduling skills across complex calendars.
• Excellent spoken and written English with clear pronunciation.
• HIPAA certification and patient confidentiality understanding.
• Ability to work remotely with minimal supervision.

Responsibilities

• Handle inbound patient calls, triage, and route to appropriate departments.
• Schedule, reschedule, and manage patient appointments in the EMR.
• Confirm physician and clinic location and prevent conflicts.
• Transfer prescription refills to clinical teams and route billing inquiries.

Skills

Virtual Medical Assistant experience

High call volumes

Appointment scheduling

Excellent English

HIPAA knowledge

Remote work capability

Tools

Nextech EMR

Job description

Go Lean Health seeks a Virtual Medical Assistant to support a US ophthalmology practice. The role focuses on inbound calls, scheduling appointments, and routing inquiries with a strong emphasis on accuracy and patient service.

The ideal candidate has 1.5+ years of experience in busy medical call centers, excellent English, and familiarity with Nextech EMR. Remote work with a 35-hour weekly schedule aligned to US Eastern Time.