Remote Ophthalmology Inbound Scheduler

Go Lean Health; Cebu City; Remote; PHP 394,000 - 562,000; Part time

Job summary

Go Lean Health is seeking a Virtual Medical Assistant to support a US ophthalmology practice remotely. The role focuses on inbound calls, appointment scheduling, and call routing, delivering high-quality patient service with strong English communication.

The position is part-time, 35 hours per week, aligned with US Eastern Time. Candidates should have at least 1.5 years of experience in a similar role, HIPAA knowledge, and the ability to work independently from a remote setup.

Qualifications

• Minimum 1.5 years as a Virtual Medical Assistant supporting US-based healthcare practices.
• Proven experience handling high-volume patient calls in a medical setting.
• Strong experience scheduling patients and navigating complex provider calendars.
• Excellent spoken and written English with clear pronunciation and listening comprehension.
• HIPAA certification and patient confidentiality understanding.
• Ability to work remotely with minimal supervision while maintaining productivity.

Responsibilities

• Manage inbound patient calls promptly and courteously.
• Schedule, reschedule, and coordinate appointments using EMR system.
• Route calls to appropriate departments and provide triage when needed.
• Escalate issues outside the role to the proper personnel.

Skills

High-volume calls

US healthcare experience

Medical scheduling

English proficiency

Remote work

HIPAA knowledge

Tools

Nextech EMR

Job description

Go Lean Health is seeking a Virtual Medical Assistant to support a US ophthalmology practice remotely. The role focuses on inbound calls, appointment scheduling, and call routing, delivering high-quality patient service with strong English communication.

The position is part-time, 35 hours per week, aligned with US Eastern Time. Candidates should have at least 1.5 years of experience in a similar role, HIPAA knowledge, and the ability to work independently from a remote setup.