Remote Ophthalmology Inbound Calls & Appointment Scheduler

Go Lean Health; Makati; Remote; PHP 394,000 - 562,000; Part time

Job summary

Go Lean Health is seeking an experienced Virtual Medical Assistant to support a busy ophthalmology practice in the United States. This remote, part-time role focuses on inbound calls, appointment scheduling, and call routing to ensure smooth patient experiences.

The ideal candidate has strong English communication, experience with high call volumes, and the ability to navigate complex physician schedules while maintaining confidentiality and professionalism.

Qualifications

• Minimum 1.5 years as a Virtual Medical Assistant for US-based healthcare.
• Experience handling high-volume patient calls.
• Strong scheduling and calendar navigation skills.
• Excellent spoken and written English with clear pronunciation.
• HIPAA certification or strong confidentiality knowledge.
• Ability to work remotely with minimal supervision.

Responsibilities

• Answer inbound patient calls promptly and courteously.
• Schedule, reschedule, and manage appointments in the EMR.
• Route calls to appropriate departments and escalate when needed.
• Triage inquiries and transfer prescription/billing questions as needed.
• Maintain accuracy and efficiency during high call volumes.

Skills

High-volume call handling

Appointment scheduling

English communication

HIPAA compliance

Remote work capability

Tools

Nextech EMR

Job description

Go Lean Health is seeking an experienced Virtual Medical Assistant to support a busy ophthalmology practice in the United States. This remote, part-time role focuses on inbound calls, appointment scheduling, and call routing to ensure smooth patient experiences.

The ideal candidate has strong English communication, experience with high call volumes, and the ability to navigate complex physician schedules while maintaining confidentiality and professionalism.