Remote Ophthalmology Appointment Scheduler (Virtual MA)

Go Lean Health; Iloilo City; Remote; PHP 394,000 - 562,000; Part time

Job summary

Go Lean Health is seeking a seasoned Virtual Medical Assistant to support a US ophthalmology practice. This role is remote, part-time, 35 hours per week, focused on inbound calls and appointment scheduling with strong English communication.

The ideal candidate has experience handling high call volumes, scheduling across multiple providers, HIPAA awareness, and proficiency with Nextech EMR. Ability to work ET hours and maintain professionalism in a fast-paced setting is essential.

Qualifications

• Minimum 1.5 years as Virtual Medical Assistant for US healthcare practices.
• Proven experience handling high-volume patient calls.
• Strong scheduling skills across multiple providers.
• Excellent spoken and written English with clear pronunciation.
• Experience using Nextech EMR preferred; other EMR systems acceptable.
• HIPAA certification and patient confidentiality understanding.
• Ability to work remotely with minimal supervision while staying productive.

Responsibilities

• Handle inbound patient calls promptly and courteously.
• Schedule, reschedule, and manage appointments in the EMR.
• Route inquiries to appropriate departments and escalate when needed.
• Assist with call triage and routing for various patient needs.

Skills

High-volume call handling

Medical scheduling across providers

Remote work discipline

Excellent English communication

Education

HIPAA knowledge/certification

Tools

Nextech EMR

Job description

Go Lean Health is seeking a seasoned Virtual Medical Assistant to support a US ophthalmology practice. This role is remote, part-time, 35 hours per week, focused on inbound calls and appointment scheduling with strong English communication.

The ideal candidate has experience handling high call volumes, scheduling across multiple providers, HIPAA awareness, and proficiency with Nextech EMR. Ability to work ET hours and maintain professionalism in a fast-paced setting is essential.