Remote Ophthalmology Appointment & Inbound-Call Specialist

GoLean Health; Iloilo City; Remote; PHP 394,000 - 561,000; Part time

Job summary

GoLean Health is seeking a Virtual Medical Assistant to support a US ophthalmology practice. This remote, part-time role focuses on inbound calls, appointment scheduling, and call routing with high emphasis on accurate calendar management and patient service.

Ideal candidates have strong English communication, prior experience with Nextech EMR, and HIPAA compliance. The schedule follows US Eastern Time with 35 hours weekly across weekdays.

Qualifications

• 1.5+ years as Virtual Medical Assistant for US-based practices.
• Experience handling high-volume patient calls in a medical setting.
• Experience scheduling patients and navigating complex provider calendars.
• Excellent spoken and written English, with clear pronunciation and strong listening comprehension.
• HIPAA certification and understanding of patient confidentiality requirements.
• Ability to work remotely with minimal supervision.

Responsibilities

• Handle inbound patient calls promptly and professionally.
• Schedule, reschedule, and manage appointments using the EMR system.
• Route inquiries to appropriate departments and triage calls.
• Escalate issues outside the role scope to the correct personnel.

Skills

High call volumes

Scheduling appointments

English proficiency

Remote work

HIPAA compliance

Education

HIPAA certification

Tools

Nextech EMR

Job description

GoLean Health is seeking a Virtual Medical Assistant to support a US ophthalmology practice. This remote, part-time role focuses on inbound calls, appointment scheduling, and call routing with high emphasis on accurate calendar management and patient service.

Ideal candidates have strong English communication, prior experience with Nextech EMR, and HIPAA compliance. The schedule follows US Eastern Time with 35 hours weekly across weekdays.