Remote Ophthalmology Appointment Specialist

GoLean Health; Pasig; A distancia; PHP 394.000 - 561.000; A tiempo parcial

Descripción de la vacante

GoLean Health is seeking a Virtual Medical Assistant to support a busy ophthalmology practice in the United States. The role focuses on inbound calls, appointment scheduling, and call routing, with a strong emphasis on patient service and accuracy.

The position is remote, part-time (35 hours/week) with compensation at $5.50 per hour and a 6th-month performance review. Relevant EMR experience, HIPAA knowledge, and excellent English are required.

Formación

• 1.5+ years as Virtual Medical Assistant for US-based practices.
• Experience handling high-volume patient calls in a medical setting.
• Proven scheduling experience across multiple providers and calendars.
• Excellent spoken and written English with clear pronunciation and listening.
• HIPAA compliance and patient confidentiality understanding.
• Ability to work remotely with minimal supervision and high professionalism.

Responsabilidades

• Handle inbound patient calls promptly, professionally, and courteously.
• Schedule, reschedule, and manage patient appointments using the EMR system.
• Route inquiries to appropriate departments and escalate when needed.
• Transfer prescription refill inquiries to the clinical team and direct billing questions to billing.
• Escalate issues outside the role's scope to the appropriate personnel.

Conocimientos

Phone-based communication

Appointment scheduling

English proficiency

HIPAA compliance

Nextech EMR experience

Herramientas

Nextech EMR

Descripción del empleo

GoLean Health is seeking a Virtual Medical Assistant to support a busy ophthalmology practice in the United States. The role focuses on inbound calls, appointment scheduling, and call routing, with a strong emphasis on patient service and accuracy.

The position is remote, part-time (35 hours/week) with compensation at $5.50 per hour and a 6th-month performance review. Relevant EMR experience, HIPAA knowledge, and excellent English are required.