Remote Ophthalmology Inbound Calls & Scheduling Specialist

GoLean Health; Cebu City; Remote; PHP 394,000 - 561,000; Part time

Job summary

GoLean Health is seeking a Virtual Medical Assistant to support a busy ophthalmology practice in the United States. This remote, part-time role focuses on inbound calls, appointment scheduling, and call routing, with an emphasis on accuracy and patient service.

The ideal candidate excels at high call volumes, communicates clearly in English, and can navigate Nextech EMR and physician calendars from an offshore location.

Qualifications

• Minimum of 1.5 years of experience as a Virtual Medical Assistant for US-based practices.
• Proven experience handling high-volume patient calls in a medical setting.
• Strong experience scheduling patients and navigating complex provider calendars.
• Excellent spoken and written English, with clear pronunciation and strong listening comprehension.
• HIPAA certification and a strong understanding of patient confidentiality requirements.
• Ability to work remotely with minimal supervision while maintaining productivity and professionalism.
• Experience using Nextech EMR is strongly preferred.

Responsibilities

• Inbound Call Management: Answer incoming patient calls promptly, professionally, and courteously.
• Inbound Call Management: Manage a high volume of inbound calls while maintaining efficiency and service quality.
• Inbound Call Management: Identify the purpose of each call and determine the appropriate next steps.
• Inbound Call Management: Minimize call handling time without compromising patient satisfaction or accuracy.
• Appointment Scheduling: Schedule, reschedule, and manage patient appointments using the EMR.
• Appointment Scheduling: Navigate complex physician schedules involving multiple providers, clinic locations, and surgical commitments.
• Appointment Scheduling: Confirm the correct physician and clinic location before creating or modifying appointments.
• Appointment Scheduling: Ensure accurate appointment details and prevent scheduling conflicts.
• Call Triage and Routing: Assess inquiries and determine whether they can be resolved directly or require assistance.
• Call Triage and Routing: Transfer prescription refill inquiries to the appropriate clinical team.
• Call Triage and Routing: Direct billing-related inquiries to the billing department.
• Call Triage and Routing: Route cataract surgery inquiries to the surgery coordinator.
• Call Triage and Routing: Escalate concerns outside the role's scope to the appropriate personnel.

Skills

Virtual Medical Assistant

High-volume calls

Appointment scheduling

English proficiency

HIPAA compliance

Nextech EMR (preferred)

Tools

Nextech EMR

Job description

GoLean Health is seeking a Virtual Medical Assistant to support a busy ophthalmology practice in the United States. This remote, part-time role focuses on inbound calls, appointment scheduling, and call routing, with an emphasis on accuracy and patient service.

The ideal candidate excels at high call volumes, communicates clearly in English, and can navigate Nextech EMR and physician calendars from an offshore location.