Remote Ophthalmology Inbound Calls & Appointment Scheduler

GoLean Health; Cavite City; Remote; PHP 394,000 - 561,000; Part time

Job summary

GoLean Health is seeking a Virtual Medical Assistant to support a busy ophthalmology practice remotely. The role focuses on inbound calls, appointment scheduling, and call routing with emphasis on patient service and accuracy.

Ideal candidates have experience handling high call volumes, strong English communication, and familiarity with EMR systems like Nextech. This is a part-time, 35-hour weekly position aligned to US Eastern Time.

Qualifications

• Minimum 1.5 years of experience as a Virtual Medical Assistant supporting US-based healthcare practices.
• Proven experience handling high-volume patient calls in a medical setting.
• Strong experience scheduling patients and navigating complex provider calendars.
• Excellent spoken and written English with clear pronunciation and strong listening comprehension.
• Experience using Nextech EMR is strongly preferred; other EMR systems may be considered.
• HIPAA certification and understanding of patient confidentiality requirements.
• Ability to navigate scheduling systems, manage inquiries, and maintain accuracy in a fast-paced environment.
• Ability to work remotely with minimal supervision while maintaining productivity.

Responsibilities

• Handle inbound patient calls promptly, professionally, and courteously.
• Schedule, reschedule, and manage patient appointments using the EMR.
• Navigate complex physician schedules across multiple providers and locations.
• Transfer calls to appropriate departments and triage inquiries as needed.

Skills

Virtual Medical Assistant

High call volume handling

Appointment scheduling

Excellent English (spoken & written)

Nextech EMR

HIPAA compliance

Remote work capability

Tools

Nextech EMR

Job description

GoLean Health is seeking a Virtual Medical Assistant to support a busy ophthalmology practice remotely. The role focuses on inbound calls, appointment scheduling, and call routing with emphasis on patient service and accuracy.

Ideal candidates have experience handling high call volumes, strong English communication, and familiarity with EMR systems like Nextech. This is a part-time, 35-hour weekly position aligned to US Eastern Time.