Remote Ophthalmology Call Center & Appointment Scheduler

Go Lean Health; Mandaluyong; Remote; PHP 435,000 - 521,000; Part time

Job summary

Go Lean Health is seeking a Virtual Medical Assistant to support a busy ophthalmology practice in the United States. This remote, part-time role focuses on inbound calls and appointment scheduling. You will handle high call volumes, verify physician availability, and schedule or reschedule appointments using the EMR.

Excellent English, HIPAA awareness, and the ability to work independently are essential. This position requires working US Eastern Time, with steady communication and careful

Qualifications

• Minimum 1.5 years as Virtual Medical Assistant in US-based healthcare.
• Experience handling high-volume patient calls.
• Experience scheduling across multiple physicians.
• Excellent spoken and written English.
• HIPAA certification or strong confidentiality knowledge.
• Ability to work remotely with minimal supervision.

Responsibilities

• Handle inbound patient calls promptly and courteously.
• Schedule, reschedule, and manage appointments using the EMR.
• Assess inquiries and determine resolution or escalation.
• Transfer prescription refills to the clinical team and route billing inquiries to Billing.
• Route cataract surgery inquiries to the Surgery Coordinator and escalate when needed.

Skills

English fluency

High call volume handling

Scheduling expertise

Remote work capability

HIPAA awareness

Tools

Nextech EMR

EMR systems

Job description

Go Lean Health is seeking a Virtual Medical Assistant to support a busy ophthalmology practice in the United States. This remote, part-time role focuses on inbound calls and appointment scheduling. You will handle high call volumes, verify physician availability, and schedule or reschedule appointments using the EMR.

Excellent English, HIPAA awareness, and the ability to work independently are essential. This position requires working US Eastern Time, with steady communication and careful