Remote Ophthalmology Scheduling Specialist - Inbound Calls

Go Lean Health; Pasig; Remote; PHP 394,000 - 562,000; Part time

Job summary

Go Lean Health is seeking a Virtual Medical Assistant to support a busy ophthalmology practice in the United States. This remote role centers on handling inbound patient calls and scheduling appointments with accuracy.

You will navigate complex physician schedules, confirm correct physician and clinic locations, and ensure precise appointment details while maintaining HIPAA standards. The position is 35 hours per week with US Eastern Time coverage.

Qualifications

• Minimum 1.5 years of experience as a Virtual Medical Assistant supporting US-based healthcare practices.
• Proven experience handling high-volume patient calls in a medical setting.
• Strong experience scheduling patients and navigating complex provider calendars.
• Excellent spoken and written English with clear pronunciation and strong listening comprehension.
• Experience using Nextech EMR strongly preferred; other EMR systems considered.

Responsibilities

• Handle inbound patient calls promptly and professionally.
• Schedule, reschedule, and manage appointments using EMR systems.
• Triages and routes inquiries to appropriate departments; escalate as needed.
• Direct billing and prescription-related inquiries to the correct teams.

Skills

English proficiency

Phone handling

Remote work capability

HIPAA compliance

Tools

Nextech EMR

Job description

Go Lean Health is seeking a Virtual Medical Assistant to support a busy ophthalmology practice in the United States. This remote role centers on handling inbound patient calls and scheduling appointments with accuracy.

You will navigate complex physician schedules, confirm correct physician and clinic locations, and ensure precise appointment details while maintaining HIPAA standards. The position is 35 hours per week with US Eastern Time coverage.