Remote Ophthalmology Appointment Scheduler (Part-Time)

GoLean Health; Manila; A distancia; PHP 394.000 - 561.000; A tiempo parcial

Descripción de la vacante

GoLean Health is seeking a Virtual Medical Assistant to support a high-volume ophthalmology practice in the United States. This remote, part-time role focuses on inbound calls, appointment scheduling, and call routing, with a 35-hour weekly schedule aligned to US Eastern Time.

The successful candidate will have strong English communication, experience handling many calls, and the ability to manage complex physician schedules while delivering excellent patient service.

Formación

• Minimum of 1.5 years of experience as a Virtual Medical Assistant supporting US-based healthcare practices.
• Proven experience handling high-volume patient calls in a medical setting.
• Strong experience scheduling patients and navigating complex provider calendars.
• Excellent spoken and written English, with clear pronunciation and listening.
• Experience using Nextech EMR is strongly preferred; other EMR experience considered.
• HIPAA certification and understanding of patient confidentiality.
• Ability to work remotely with minimal supervision while maintaining productivity.

Responsabilidades

• Inbound Call Management: Answer calls promptly, professionally, and courteously; handle high volume while maintaining efficiency; identify call purpose and determine next steps; minimize call handling time without sacrificing accuracy.

Descripción del empleo

GoLean Health is seeking a Virtual Medical Assistant to support a high-volume ophthalmology practice in the United States. This remote, part-time role focuses on inbound calls, appointment scheduling, and call routing, with a 35-hour weekly schedule aligned to US Eastern Time.

The successful candidate will have strong English communication, experience handling many calls, and the ability to manage complex physician schedules while delivering excellent patient service.