Remote Ophthalmology Appointment Scheduler - Part-Time

Go Lean Health; Cavite City; A distancia; PHP 394.000 - 562.000; A tiempo parcial

Descripción de la vacante

Go Lean Health is seeking a Virtual Medical Assistant to support a US ophthalmology practice remotely. The role focuses on inbound calls, appointment scheduling, and call routing, with excellent English and experience handling high call volumes.

The position requires navigating complex ophthalmology calendars using Nextech EMR and maintaining HIPAA-compliant patient interactions. Part-time, 35 hours/week, aligned to US Eastern Time, is offered.

Formación

• Minimum of 1.5 years of experience as a Virtual Medical Assistant supporting US-based healthcare practices.
• Proven experience handling high-volume patient calls in a medical setting.
• Strong experience scheduling patients and navigating complex provider calendars.
• Excellent spoken and written English, with clear pronunciation and strong listening comprehension.
• HIPAA certification and a strong understanding of patient confidentiality requirements.
• Ability to work remotely with minimal supervision while maintaining productivity and professionalism.

Responsabilidades

• Answer incoming patient calls promptly, professionally, and courteously.
• Schedule, reschedule, and manage patient appointments using the EMR system.
• Navigate complex physician schedules involving multiple providers, clinic locations, and surgical commitments.
• Confirm correct physician and clinic location before creating or modifying appointments.
• Identify the purpose of each call and determine the appropriate next steps.
• Assess inquiries and determine whether they can be resolved or require escalation to another department.

Conocimientos

US healthcare experience

High call volume handling

Scheduling appointments

English communication

HIPAA compliance

Remote work capability

Herramientas

Nextech EMR

Other EMR systems

Descripción del empleo

Go Lean Health is seeking a Virtual Medical Assistant to support a US ophthalmology practice remotely. The role focuses on inbound calls, appointment scheduling, and call routing, with excellent English and experience handling high call volumes.

The position requires navigating complex ophthalmology calendars using Nextech EMR and maintaining HIPAA-compliant patient interactions. Part-time, 35 hours/week, aligned to US Eastern Time, is offered.