Remote Ophthalmology Front Desk & Insurance Support

Go Lean Health; Compostela; Remote; PHP 435,000 - 522,000; Part time

Job summary

Go Lean Health in Cebu City, Philippines, is seeking a Virtual Medical Assistant to support an ophthalmology clinic remotely. You will handle front desk inquiries, scheduling, patient communications, and insurance-related tasks for a U.S. practice.

The role requires 30 hours per week, Eastern Time hours, and a reliable internet connection. You will work with Nextech/Practice Plus, Reach UC, and Teams to manage calls, triage, and documentation while ensuring high patient satisfaction.

Qualifications

• Strong spoken and written English communication skills.
• Excellent attention to detail when documenting patient information and requests.
• Proven reliability, ownership, and follow-through.
• Ability to work independently in a small clinic environment.

Responsibilities

• Answer inbound patient calls professionally and return missed calls or voicemails promptly.
• Gather accurate patient information and determine the appropriate next action.
• Escalate urgent or clinical concerns appropriately while maintaining a confident and courteous phone presence.
• Create to-do tasks in Practice Plus / Nextech for refills and follow-ups; route messages to the physician or team.
• Assist scheduling with triage-based workflows and ensure appointments follow approved instructions.

Skills

English communication

Attention to detail

Reliability

Independent work

Tools

Nextech / Practice Plus

Reach UC

Microsoft Teams

Time Doctor

Job description

Go Lean Health in Cebu City, Philippines, is seeking a Virtual Medical Assistant to support an ophthalmology clinic remotely. You will handle front desk inquiries, scheduling, patient communications, and insurance-related tasks for a U.S. practice.

The role requires 30 hours per week, Eastern Time hours, and a reliable internet connection. You will work with Nextech/Practice Plus, Reach UC, and Teams to manage calls, triage, and documentation while ensuring high patient satisfaction.