Ophthalmology Virtual Assistant — Front Desk & Insurance

Go Lean Health; Ilocos Norte; A distancia; PHP 435.000 - 522.000; A tiempo parcial

Descripción de la vacante

Go Lean Health is hiring a Remote Virtual Medical Assistant to support an ophthalmology practice in the United States. You will manage front desk communications, scheduling workflows, patient requests, and insurance-related tasks from a remote setting.

The role emphasizes patient-facing responsibilities, professional communication, and adherence to clinic triage and scheduling protocols, with a focus on timely, accurate responses and reliability.

Formación

• At least 1 year of U.S. healthcare administrative experience in a patient-facing role.
• Experience handling patient calls, appointment scheduling, and voicemail follow-up.
• Experience verifying insurance benefits, copays, deductibles, or patient responsibility.
• Strong spoken and written English communication skills.
• Professional, warm, and confident phone presence.
• Ability to follow protocols and escalate concerns appropriately.

Responsabilidades

• Answer inbound patient calls professionally and return missed calls or voicemails promptly.
• Gather accurate patient information and determine the next action.
• Route messages to the physician, technician, or appropriate team member.

Conocimientos

English fluency

Patient communication

Scheduling

Attention to detail

Reliability

Remote work

Independent work

Herramientas

Practice Plus / Nextech

Reach UC

Microsoft Teams

Insurance portals

Descripción del empleo

Go Lean Health is hiring a Remote Virtual Medical Assistant to support an ophthalmology practice in the United States. You will manage front desk communications, scheduling workflows, patient requests, and insurance-related tasks from a remote setting.

The role emphasizes patient-facing responsibilities, professional communication, and adherence to clinic triage and scheduling protocols, with a focus on timely, accurate responses and reliability.