Remote Ophthalmology Front Desk Assistant

Go Lean Health; Compostela; Remote; PHP 431,000 - 517,000; Full time

Job summary

Go Lean Health in Cebu City, Philippines seeks a Virtual Medical Assistant to support a US ophthalmology practice. You will handle front desk calls, scheduling, and insurance support, serving as a confident, patient-focused first point of contact.

The role requires at least 1 year of US healthcare admin experience, strong English skills, and the ability to work Eastern Time hours. Flexible remote arrangement with patient-facing responsibilities and ongoing task management are core aspects.

Qualifications

• 1 year of U.S. healthcare administrative experience in a patient-facing role.
• Experience handling patient calls, appointment scheduling, and voicemail follow-up.
• Experience verifying insurance benefits, copays, deductibles, or patient responsibility.
• Strong spoken and written English communication.
• Reliable internet connection, headset, and ability to work Eastern Time schedule.

Responsibilities

• Answer inbound patient calls and return missed calls or voicemails promptly.
• Gather accurate patient information and determine the next action.
• Escalate urgent concerns while maintaining a professional phone presence.
• Create to-do tasks in Practice Plus / Nextech and route messages to the right team.
• Assist with triage-based scheduling and ensure no request is missed.

Skills

US healthcare experience

English communication

Phone etiquette

Attention to detail

Remote work

Tools

Practice Plus / Nextech

Reach UC

Microsoft Teams

Insurance Portals

Job description

Go Lean Health in Cebu City, Philippines seeks a Virtual Medical Assistant to support a US ophthalmology practice. You will handle front desk calls, scheduling, and insurance support, serving as a confident, patient-focused first point of contact.

The role requires at least 1 year of US healthcare admin experience, strong English skills, and the ability to work Eastern Time hours. Flexible remote arrangement with patient-facing responsibilities and ongoing task management are core aspects.