Remote Ophthalmology Front Desk & Insurance Support

GoLean Health; Cavite City; Remote; PHP 671,161,000 - 805,393,000; Part time

Job summary

GoLean Health seeks a Virtual Medical Assistant to support a US ophthalmology practice from a remote location. This is a part-time role, 30 hours per week, with an Eastern Time schedule.

You will handle front desk communication, scheduling workflows, patient requests, and insurance support, acting as a first contact for patients. The ideal candidate has at least 1 year of US healthcare administrative experience, strong English communication, and the ability to work independently in a small

Qualifications

• At least 1 year of U.S. healthcare administrative experience in a patient-facing role.
• Experience handling patient calls, appointment scheduling, and voicemail follow-up.
• Experience verifying insurance benefits, copays, deductibles, or patient responsibility.
• Strong spoken and written English communication skills.
• Reliable internet, computer, headset, and ability to work Eastern Time schedule.

Responsibilities

• Answer inbound patient calls professionally and return missed calls or voicemails promptly.
• Gather accurate patient information and determine the appropriate next action.
• Escalate urgent or clinical concerns appropriately while maintaining a confident and courteous phone presence.
• Create to-do tasks in Practice Plus / Nextech for refill requests, patient concerns, and administrative follow-ups.
• Route messages accurately to the physician, technician, or appropriate team member.
• Monitor pending requests to ensure no patient concern is missed or left unresolved.

Skills

US healthcare experience

Phone & scheduling

Insurance verification

English communication

Remote work setup

Tools

Practice Plus/Nextech

Reach UC

Microsoft Teams

Insurance portals (Availity)

Job description

GoLean Health seeks a Virtual Medical Assistant to support a US ophthalmology practice from a remote location. This is a part-time role, 30 hours per week, with an Eastern Time schedule.

You will handle front desk communication, scheduling workflows, patient requests, and insurance support, acting as a first contact for patients. The ideal candidate has at least 1 year of US healthcare administrative experience, strong English communication, and the ability to work independently in a small